Refund Policy

You are eligible for a refund within 30 days of your very first subscription payment, provided that:

• You have not used more than 75 paid credits — If your account has consumed 76 or more paid credits, the refund becomes ineligible, even if you are within the 30-day window.
• The refund applies to the first payment only — If you cancel your subscription and later resubscribe, you are not eligible for another refund. This policy applies once per user, ever.

Recurring monthly or annual subscription renewals are not eligible for refunds under any circumstances unless required by law.

If you cancel your subscription and later resubscribe, the new subscription is not eligible for a refund—regardless of time or credit usage.

Users are responsible for canceling their subscription before the next billing date to avoid renewal charges.

We reserve the right to deny refunds if we detect:

• Excessive generation designed to exploit the policy
• Credit usage patterns inconsistent with normal use
• Multiple refund requests from the same user or entity

Blue Kiwi protects itself from misuse in order to continue offering a fair refund window.

To initiate a refund request, email us at hello@bluekiwi.ai

Please include:

• The email associated with your account
• The date of your first payment
• A brief explanation of your request

Refund requests must be submitted within the 30-day window. We may take 3–5 business days to review your request and verify credit usage.

If approved:

• Refunds are issued to the original payment method
• Processing time depends on Stripe and your financial institution (typically 5–10 business days)

Because Blue Kiwi uses AI models that may generate imperfect, inaccurate, or unexpected content, refunds are not granted for dissatisfaction with:

• AI image quality
• AI script quality
• AI accuracy
• Offensive or NSFW content
• Output that does not match your brand
• Performance of scheduled posts

Users are responsible for reviewing all content before publishing.